Last updated: August 1, 2026
Have a question we didn’t answer? Email us at support@unsaidmemories.com and we’ll get back to you within 1–2 business days.
Orders & Products
What does UnSaid Memories sell?
We create meaningful, made-to-order gifts for the people who matter most — chosen family, work besties, mentors, best friends, caregivers, and the relationships that don’t always have a name. Our launch collection includes mugs, tumblers, and engraved glass drinkware, with more keepsake, celebration, and remembrance products on the way.
Are your products personalized?
Many of them are. Personalized items are printed or engraved with the name, message, or details you provide at checkout. Please double-check spelling, capitalization, and any dates before you place your order — personalized items are produced exactly as entered and cannot be remade for typos.
Do you send a proof before production?
For standard personalized items, production begins automatically after your order is placed and no proof is sent. If you’d like to see a proof before we produce a custom or bulk order, contact us at support@unsaidmemories.com before ordering.
Can I change or cancel my order after I place it?
Email orders@unsaidmemories.com within 2 hours of placing your order, with your order number, and we’ll do everything we can.
We can’t guarantee it, though. Items move into production quickly, and whether a full refund, partial refund, or no refund is possible depends on how far your order has progressed. Once production begins, the contents, personalization, shipping method, and delivery address can no longer be changed.
What if I upload my own photo or artwork?
Please send the highest-resolution file you have. Because we print exactly what you provide, results affected by a low-resolution or poorly cropped file aren’t something we can replace or refund. If you’re unsure whether your file will work well, email us before ordering and we’ll take a look.
Do you offer bulk, corporate, or group orders?
Yes. If you’re ordering for a team, office, event, or organization, email sales@unsaidmemories.com with the quantity, product, and your timeline and we’ll put together a quote.
Will the product look exactly like the photo?
Our product images are digital mockups and photographs meant to represent the item accurately. Because each piece is made to order, slight variations in color, print or engraving placement, and finish are normal and are not considered defects.
Shipping & Delivery
How long will my order take?
Every order has two parts:
- Production time — the business days it takes to make your item.
- Shipping time — the business days in transit after it ships.
Since our products are customized, production and shipping times vary. Personalized and engraved items may take longer during peak seasons. Estimates are shown on the product page or at checkout where available.
Where do you ship?
We currently ship within the United States only. We hope to add international shipping in the future — join our email list to hear when we do.
How much is shipping?
Shipping is calculated at checkout based on your address and the items in your cart. You’ll see the exact cost before you pay.
How do I track my order?
You’ll receive a shipping confirmation email with tracking as soon as your order leaves the production facility. If it’s been longer than your expected production window and you haven’t heard from us, email orders@unsaidmemories.com with your order number.
Do orders ship together?
Not always. If your order contains multiple items, they may be produced at different facilities and arrive in separate shipments at no extra cost to you.
My order never arrived. What should I do?
Contact orders@unsaidmemories.com if it’s been 21 calendar days since your shipping confirmation. Please don’t wait longer than 30 days — after that, the window for us to pursue a claim on your behalf closes, and we may not be able to send a replacement.
My tracking says delivered, but I don’t have it.
Check with your household, neighbors, and building management first, then contact your carrier. If it still doesn’t turn up within 3 business days, email orders@unsaidmemories.com.
We’ll investigate, but we’re honest with you up front: replacements for packages marked delivered aren’t guaranteed. Each case is reviewed individually.
What if I entered my address wrong?
Contact us immediately. If the order hasn’t entered production we may be able to fix it. If it has already shipped to the wrong address, we’re often unable to recover it, and reshipment costs would be your responsibility — so it’s worth double-checking at checkout.
Payment & Pricing
What payment methods do you accept?
We accept major credit and debit cards. Your payment information is processed securely by our payment provider and is never stored on our servers.
Do you charge sales tax?
Sales tax is calculated automatically at checkout based on your shipping address and applicable state and local rates.
Are prices in U.S. dollars?
Yes — all prices are listed and charged in USD.
Something’s wrong with my order. Should I dispute the charge?
Please contact us first at support@unsaidmemories.com. Once a chargeback is filed with your card issuer, we’re generally blocked from issuing a refund or replacement until it’s resolved — which usually slows down your resolution rather than speeding it up. We’d much rather just fix it.
Do you offer discounts or promo codes?
From time to time. The easiest way to hear about them first is to join our email list at the bottom of any page.
Product Care
How should I care for my mug or drinkware?
To keep your design looking its best, we recommend hand washing and avoiding abrasive scrubbers. Additional care instructions may be listed in the full description on each product page.
Your Account & Privacy
Do I need an account to order?
No. You can check out as a guest. Creating an account just makes it easier to track orders and reorder later.
What do you do with my information?
We use it to process your order, send order updates, and — if you opt in — share news and new collections. We don’t sell your personal information. See our Privacy Policy for the full picture.
What happens to the photo or message I put on a personalized item?
To make your item, the content you provide has to be sent to the production partner and the facility that produces it — there’s no way around that. We explain this fully in our Privacy Policy. If you have questions about a specific product before ordering, just ask.
How do I unsubscribe from emails?
Click the unsubscribe link at the bottom of any marketing email, or email support@unsaidmemories.com. You’ll still receive transactional emails about orders you’ve placed.
Still Need Help?
Customer support and claims: support@unsaidmemories.com
Order changes and delivery: orders@unsaidmemories.com
Wholesale, bulk & partnerships: sales@unsaidmemories.com
We respond within 1–2 business days, Monday through Friday.
UnSaid Memories LLC
