Last updated: August 1, 2026

UnSaid Memories works with trusted production partners who make and ship the items you order. Because every product is made to order, timing depends on both production and transit. Here’s what to expect.

How Long Your Order Takes

Every order has two stages:

1. Production — the time it takes to make your item after you order. Estimated production times are shown on the product page or at checkout where available.
2. Transit — the time your carrier takes to deliver it once it ships.

Personalized and engraved items may take longer during peak seasons. We can’t offer same-day or next-day dispatch. Delivery estimates are provided in good faith based on our partners’ and carriers’ information — they are estimates, not guarantees.

Shipping Costs

Shipping is calculated at checkout based on your address and the items in your cart. You’ll always see the exact cost before you pay.

Carriers and Tracking

Our partners ship via established carriers including USPS, UPS, and FedEx. You’ll receive a shipping confirmation email with tracking as soon as your order leaves the production facility. If a product ships without detailed tracking, we’ll help you get a status update on request.

Multiple Shipments

If your order contains several items, they may be produced at different facilities, ship separately, and arrive on different days. This is normal and costs you nothing extra.

Where We Ship

We currently ship within the United States only. If we’re unable to fulfill an order to your location, we’ll let you know promptly and issue a full refund.

We hope to add international shipping in the future.

Your Delivery Address

Please double-check your shipping address before you check out. You are responsible for entering a valid, complete, and accurate address.

If a delivery fails because of an address error, we may not be able to recover the package, and any costs of reshipment are your responsibility. Once an order enters production, the delivery address can no longer be changed.

Risk of Loss

Responsibility for an order passes to you once it has been handed to the carrier. This is standard for online retail, and it’s why the reporting timelines below matter — they’re what let us pursue a claim on your behalf.

Delays

Delays sometimes happen because of carrier backlogs, weather, materials availability, or high-volume periods. We’ll keep you informed when we know about a delay affecting your order.

Carrier delays are not eligible for replacement or refund. If a package is determined to be lost in transit, that’s a different situation — see below.

If Your Order Hasn’t Arrived

Timing matters here, because our ability to pursue a claim on your behalf depends on reporting it before our production partner’s window closes.

• After 21 calendar days from your shipping confirmation with no delivery: email orders@unsaidmemories.com so we can open an investigation.
• After 30 calendar days: claims reported beyond this point may no longer be eligible for a replacement or refund, because the window for us to pursue it will have closed.

Please don’t wait it out. Contacting us early costs you nothing and protects your options.

Packages Marked Delivered

If tracking shows delivery but you don’t have the package, check with household members, neighbors, and building management, then contact your carrier. If it hasn’t appeared after 3 business days, email orders@unsaidmemories.com.

We investigate every case individually, but we can’t guarantee a replacement or refund for packages the carrier has marked delivered.

Damaged in Transit

If your item arrives damaged, please see our Returns & Refunds Policy and contact us within 14 days of delivery with photos of the item and the shipping box.

Shipping questions?

Order and delivery: orders@unsaidmemories.com

General support: support@unsaidmemories.com

UnSaid Memories LLC