Terms of Service

Effective date: August 1, 2026

Last updated:

1. Agreement to These Terms

These Terms of Service (“Terms“) govern your access to and use of unsaidmemories.com, shop.unsaidmemories.com, and any related pages, content, and services (together, the “Site“), which are owned and operated by UnSaid Memories LLC, a Mississippi limited liability company (“UnSaid Memories,” “we,” “us,” or “our“).

By accessing the Site, creating an account, or placing an order, you agree to be bound by these Terms and by our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, each of which is incorporated here by reference. If you do not agree to these Terms, please do not use the Site or place an order.

UnSaid Memories is the seller and merchant of record for every order placed on the Site. Our products are manufactured, printed, engraved, and shipped by independent third-party production and fulfillment partners (“Fulfillment Partners“). Several provisions below reflect the operational realities and limitations of that arrangement.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to place an order or create an account. By using the Site, you represent and warrant that you meet these requirements and that all information you provide is accurate and complete.

The Site is not directed to children. We do not knowingly permit account creation or purchases by anyone under 18, and we do not knowingly collect information from children under 13. If you permit a minor to use your account or payment method, you are responsible for that activity.

We currently sell and ship only within the United States. The Site is not directed to users outside the United States, and we make no representation that the Site or its content is appropriate or available in other locations.

3. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@unsaidmemories.com if you believe your account has been accessed without your permission.

We may suspend or terminate any account at our discretion, including for suspected fraudulent, deceptive, abusive, or unlawful activity.

4. Products, Made-to-Order Production, and Personalization

4.1 Made to order

Our products are produced on demand after you place your order. We do not hold finished inventory. Production and delivery timelines published on the Site are estimated averages and are not guaranteed.

4.2 Product descriptions, images, and mockups

Product images on the Site are digital mockups or representative photographs. Because each item is individually produced by a Fulfillment Partner, the finished product may differ from the mockup, and minor variations in color, print or engraving placement, sizing, texture, and finish are inherent to on-demand production. These variations are not defects and do not qualify for replacement or refund. Screen and device settings may also affect how colors appear.

4.3 Personalized items

Personalized, customized, and engraved products are produced using exactly the text, spelling, capitalization, dates, images, and files you submit. You are solely responsible for reviewing your entries before completing checkout.

Personalized items are not eligible for return, exchange, or refund except where the item arrives damaged, defective, or materially different from your submitted order specifications.

If you upload artwork or an image, you are responsible for supplying a file of adequate resolution and quality. Outcomes attributable to your submitted file — including low resolution, pixelation, cropping, bleed, unexpected placement, or limitations of the product surface — are not defects and do not qualify for replacement or refund.

4.4 Availability and changes

We may add, modify, limit, or discontinue any product at any time without notice. We may also limit quantities available to any customer, household, or order. Products may become unavailable if a Fulfillment Partner discontinues or cannot source the underlying blank item.

4.5 No warranties beyond the manufacturer

We do not make, and you may not rely on, any representation or warranty concerning a product beyond those expressly provided by the product’s manufacturer or Fulfillment Partner. Any statement on the Site describing a product’s characteristics, durability, or care requirements is provided for general information only.

5. Customer-Submitted Content

If you upload, enter, or otherwise provide any text, names, images, artwork, photographs, logos, or other material for personalization or for posting to the Site (“Your Content“), you represent and warrant that:

  • You own Your Content or have all rights, licenses, consents, and permissions necessary to use it and to grant the licenses in this Section — including all rights necessary for our Fulfillment Partners and their manufacturers to reproduce it on a product;
  • Your Content does not infringe or violate any copyright, trademark, right of publicity, privacy right, or other right of any third party;
  • Your Content does not include the name, likeness, image, or personal information of another person without that person’s consent (or, for a minor, the consent of a parent or legal guardian); and
  • Your Content does not contain any of the prohibited material listed in Section 5.2.

5.1 License grant

You grant UnSaid Memories a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, store, display, reproduce, edit (for formatting and production purposes), create derivative works from, and distribute Your Content for the purpose of producing, fulfilling, and supporting your order, including by sublicensing Your Content to our Fulfillment Partners and their manufacturers to the extent necessary to manufacture and deliver your product. You represent that you have the right to grant this license.

5.2 Prohibited content

You may not submit content that:

  • Exploits, abuses, or sexualizes children;
  • Harasses, bullies, defames, or threatens a specific individual;
  • Promotes violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition, or veteran status, or promotes crime or terrorism;
  • Is obscene, or facilitates or promotes unlawful activity;
  • Infringes any intellectual property right;
  • Contains another person’s confidential or sensitive personal information without authorization;
  • Promotes self-harm; or
  • Promotes harmful misinformation that could reasonably lead to violence or to threats to public health and safety.

5.3 Our right to refuse

We reserve the right to refuse, hold, cancel, or refund any order containing content that we or a Fulfillment Partner believe, in sole discretion, may be infringing, unlawful, prohibited under Section 5.2, or otherwise inconsistent with our brand. Our Fulfillment Partners independently reserve the same right and may cancel an order after we have accepted it. In either case, a refund of amounts paid is your sole and exclusive remedy, and we will have no further liability for lost profits, disappointment, missed occasions, or any other loss.

6. Fulfillment by Third-Party Partners

You acknowledge and agree that:

  1. Products sold on the Site are manufactured, printed, engraved, packaged, and shipped by independent Fulfillment Partners, not by UnSaid Memories.
  2. Production quality, print and engraving technology, materials, and shipping methods are controlled by those partners and may vary between partners and over time.
  3. Our ability to provide a replacement or refund for a production or shipping issue depends on our Fulfillment Partner’s determination and resolution of that issue. Where a partner declines a reprint or refund on grounds permitted under our agreement with them, our obligation to you is limited accordingly, subject to your non-waivable rights under applicable consumer protection law.
  4. We will act as your single point of contact. You should not attempt to contact a Fulfillment Partner directly regarding an order.
  5. In the event of a conflict between a claim you make and the resolution available under our fulfillment arrangements, we will tell you plainly what we can and cannot do.

7. Orders, Pricing, and Payment

7.1 Order acceptance

Your order is an offer to purchase. All orders are subject to our acceptance. We may refuse, cancel, or refund any order for any lawful reason, including:

  • Suspected fraud, use of unauthorized payment credentials, or other deceptive activity;
  • A pricing, description, or configuration error;
  • Unavailability of the product or its underlying materials;
  • Failure of the order or its content to pass our or a Fulfillment Partner’s quality or content review; or
  • Violation of these Terms.

If we cancel an order after payment, we will refund the amount charged, and that refund is your sole and exclusive remedy.

7.2 Pricing errors

Despite our efforts, a product may occasionally be listed at an incorrect price. If a product’s correct price is higher than the listed price, we may cancel the order or contact you for instructions before shipping.

7.3 Payment

All prices are in U.S. dollars. Payment is due at the time of purchase. By submitting payment information, you represent that you are authorized to use the payment method and authorize us (through our payment processor) to charge the full order amount, including product price, shipping, and applicable taxes.

Payment card processing is handled by third-party payment providers. We do not store full payment card numbers on our systems. Your use of a payment method may also be subject to that provider’s terms.

7.4 Taxes

Applicable sales and use taxes are calculated at checkout based on your shipping address and are added to your order total.

7.5 Chargebacks

If you have a problem with an order, please contact us before initiating a chargeback or payment dispute. Once a dispute is filed with your card issuer, we and our Fulfillment Partners are generally unable to issue a refund or replacement until the dispute is resolved or withdrawn, which usually delays your resolution rather than speeding it up.

8. Shipping, Delivery, and Risk of Loss

Shipping charges are calculated at checkout. Delivery estimates are provided by carriers and Fulfillment Partners and are not guaranteed.

Title and risk of loss pass to you upon delivery of the item to the carrier. Orders in a single purchase may be produced at different facilities, ship separately, and arrive at different times.

We are not responsible for, and do not offer replacements or refunds for, delays caused by carriers, weather, or other events outside our control.

8.1 Incorrect addresses

You are responsible for entering a valid, complete, and accurate delivery address. If a delivery fails because of an address error, any costs of reshipment or cancellation are your responsibility, and we cannot guarantee that reshipment will be possible.

8.2 Non-delivery

If your order has not arrived within [21] calendar days of the shipping confirmation, contact us at orders@unsaidmemories.com so that we can open an investigation. Claims reported after [30] calendar days from the shipping confirmation may not be eligible for a replacement or refund, because the window for us to pursue the claim with our Fulfillment Partner will have closed.

8.3 Packages marked delivered

If tracking shows an order as delivered but you have not received it, contact us and we will investigate. We cannot guarantee a replacement or refund in these circumstances, and each case is evaluated individually.

Full details are in our Shipping Policy.

9. Returns, Refunds, and Cancellations

9.1 Made-to-order items

Because our products are individually produced for you, we do not accept returns or exchanges for change of mind, incorrect personalization entered by the customer, or ordering the wrong product, size, color, or variant.

9.2 Damaged, defective, or incorrect items

If your item arrives damaged, defective, or materially different from what you ordered, contact support@unsaidmemories.com within [14] days of delivery with your order number and clear photographs of the item and its packaging. If we and our Fulfillment Partner confirm the issue, we will provide a replacement or a refund at our discretion. In most cases you will not need to return the item.

9.3 What is not eligible

The following are not treated as defects and do not qualify for replacement or refund:

  • Variation between the finished product and the on-site mockup or photograph (Section 4.2);
  • Issues arising from artwork or images you submitted, including resolution, placement, cropping, or bleed (Section 4.3);
  • Personalization errors in text you entered;
  • Ordinary wear, misuse, or failure to follow product care instructions;
  • Shipping delays; and
  • Orders still in transit that have not been determined to be lost.

9.4 Cancellations and changes

Requests to change or cancel an order must be received at orders@unsaidmemories.com as soon as possible after you order, and in any event within 2 hours. Because orders are released to production quickly, we cannot guarantee that a cancellation or change request can be honored, and whether a full refund, partial refund, or no refund is available depends on how far the order has progressed. Once production begins, an order’s contents, personalization, shipping method, and delivery address can no longer be modified.

Approved refunds are issued to the original payment method and typically appear within 10–14 business days, depending on your card issuer.

Full details are in our Returns & Refunds Policy.

10. Acceptable Use

You agree not to:

  • Use the Site for any unlawful purpose or in violation of these Terms;
  • Purchase products for resale without our prior written authorization;
  • Attempt to gain unauthorized access to the Site, other accounts, or our systems;
  • Use bots, scrapers, or automated means to access, copy, or monitor the Site;
  • Introduce malware or interfere with the Site’s operation or security;
  • Copy, reproduce, or reverse engineer any portion of the Site; or
  • Submit false, misleading, or fraudulent information, including fraudulent payment or chargeback activity.

11. Intellectual Property

The Site and all of its contents — including the UnSaid Memories name, logo, “Remember & Re-Live” tagline, product designs, artwork, text, graphics, photographs, and layout — are owned by UnSaid Memories LLC or its licensors and are protected by United States and international intellectual property laws.

You may not copy, reproduce, distribute, publish, display, or create derivative works from any part of the Site without our prior written permission, except that you may view and print pages for your own personal, non-commercial use.

12. Third-Party Links and Services

The Site may link to or integrate third-party websites and services. We do not control and are not responsible for their content, policies, or practices. Your interactions with third parties are solely between you and them.

13. Disclaimer of Warranties

THE SITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, OR RELIABILITY OF ANY PRODUCT MANUFACTURED OR SHIPPED BY A FULFILLMENT PARTNER, OR OF ANY INFORMATION PROVIDED BY A FULFILLMENT PARTNER.

We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNSAID MEMORIES LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, PRODUCT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE ORDER GIVING RISE TO THE CLAIM.

YOU AGREE NOT TO SEEK TO HOLD US LIABLE FOR THE CONDUCT OF THIRD PARTIES, INCLUDING FULFILLMENT PARTNERS AND CARRIERS.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

15. Indemnification

You agree to indemnify, defend, and hold harmless UnSaid Memories LLC and its members, managers, officers, employees, and agents, and our Fulfillment Partners and their affiliates and manufacturers, from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your violation of these Terms or any applicable law; or (c) Your Content, including any claim that Your Content infringes or misappropriates the rights of a third party.

Our Fulfillment Partners are intended third-party beneficiaries of this Section and of Sections 5, 6, 13, and 14.

16. Governing Law and Venue

These Terms and any dispute arising out of them or your use of the Site are governed by the laws of the State of Mississippi, without regard to its conflict of laws principles. Subject to Section 17, you agree that the exclusive venue for any dispute is the state or federal courts located in Madison County, Mississippi, and you consent to personal jurisdiction there.

17. Dispute Resolution, Arbitration Agreement, and Class Action Waiver

17.1 Scope

This Section applies to any dispute, claim, or controversy between you and UnSaid Memories LLC arising out of or relating to these Terms, the Site, any product you purchase, any communication between us, or the relationship between us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claim arose before, during, or after the termination of these Terms.

This Section survives termination of these Terms and the closing of your account.

Exceptions. This Section does not apply to:

  • Any claim that may be brought in a small claims court, if it qualifies and remains an individual claim in that court;
  • Any claim for injunctive or equitable relief to protect intellectual property rights; or
  • Any claim that applicable law does not permit to be arbitrated.

17.2 Federal Arbitration Act

The Federal Arbitration Act, 9 U.S.C. §§ 1–16, governs the interpretation and enforcement of this Section. You and UnSaid Memories acknowledge that this agreement evidences a transaction involving interstate commerce: our products are manufactured and shipped by production partners located outside the state of purchase, payment is processed through interstate networks, and the Site is accessible nationwide.

The arbitrator, not any federal, state, or local court, has exclusive authority to resolve any dispute about the formation, existence, scope, interpretation, applicability, enforceability, or waiver of this Section — except that a court of competent jurisdiction, not the arbitrator, will decide whether the Class Action Waiver in Section 17.8 is enforceable.

17.3 Informal Resolution First

Before starting an arbitration, you and we agree to try to resolve the dispute informally for 60 days. Most problems get solved here, faster and at no cost.

Send a written Notice of Dispute to the address in Section 17.11. Your Notice must include:

  1. Your full name, mailing address, and the email address associated with your order;
  2. Your order number, if applicable;
  3. A clear description of the nature and basis of your claim; and
  4. The specific relief you are seeking, including any dollar amount.

We will send you a Notice of Dispute if we have a claim against you. Either party may request an individual telephone or video settlement conference during the 60-day period, and both parties agree to participate in good faith.

Neither you nor we may commence an arbitration until the 60-day period has ended. The statute of limitations and any filing-fee deadlines are tolled while the parties engage in this process. A court may enjoin the filing or prosecution of an arbitration commenced before this requirement has been satisfied.

17.4 Your Right to Opt Out

You may opt out of this arbitration agreement. If you do, nothing else changes.

To opt out, send written notice within 30 days of the date you first accept these Terms (or, if we materially amend this Section, within 30 days of the amendment’s effective date). Your notice must include your full name, mailing address, the email address associated with your account or order, and a clear statement that you wish to opt out of the arbitration agreement.

Send it by either method:

  • Email: legal@unsaidmemories.com with the subject line “Arbitration Opt-Out”
  • Mail: UnSaid Memories LLC, Attn: Arbitration Opt-Out, 270 Trace Colony Park, Ste B, Ridgeland, MS 39157

Opting out is free. It will not affect your order, your account, your eligibility for any product or promotion, or how we treat you in any respect. If you opt out, disputes between us will be resolved in court under Section 16, and you and we both retain all rights that would otherwise apply.

If you do not opt out within 30 days, you agree to be bound by this Section.

17.5 Arbitration Procedure

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect at the time the arbitration is commenced, as modified by this Section. The rules are available at adr.org or by calling 1-800-778-7879.

A single arbitrator will be selected in accordance with the AAA rules. The arbitrator will be bound by these Terms.

Where the arbitration takes place. You may choose to have the arbitration conducted (a) entirely on the documents submitted, (b) by telephone or video conference, or (c) in person. If you choose an in-person hearing, it will take place in the county where you live or another mutually agreed location. We will never ask you to travel outside your home county for a hearing.

Remedies. The arbitrator may award any individual relief that a court could award under applicable law, including statutory damages and attorneys’ fees where a statute provides for them. The arbitrator’s award is final and binding, and judgment may be entered on it in any court with jurisdiction.

17.6 Arbitration Costs

We will pay all AAA administrative fees and arbitrator compensation beyond the capped filing fee that the AAA Consumer Arbitration Rules require you to pay. If the AAA fee schedule requires you to pay more than the equivalent filing fee you would pay to file the same claim in a Mississippi state court of competent jurisdiction, we will pay the difference on request.

If the arbitrator determines that your claim was frivolous or brought for an improper purpose, the arbitrator may reallocate fees as permitted by the AAA rules and applicable law.

Nothing in this Section prevents either party from seeking an award of attorneys’ fees where a statute or these Terms otherwise permit it.

17.7 Small Claims Court

Either you or we may bring an individual claim in small claims court instead of arbitration, so long as the claim qualifies under that court’s rules and remains an individual, non-class claim. If a claim filed in small claims court is transferred, removed, or appealed to a court that is not a small claims court, this Section applies from that point forward.

17.8 Class Action Waiver

YOU AND UNSAID MEMORIES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate the claims of more than one person and may not preside over any form of class or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim.

17.9 Coordinated Filings

If 25 or more demands for arbitration raising substantially similar claims are filed against us by or with the assistance of the same law firm or coordinated group within a 90-day period, the demands will be administered in sequential batches of no more than 50 at a time. A single process arbitrator may be appointed to resolve administrative and preliminary issues common to the batch. The applicable statutes of limitation are tolled for all demands in the queue until their batch is reached.

This provision is procedural only. It does not limit the number of claims that may be brought or the relief available on any individual claim.

17.10 Severability and the Effect of an Unenforceable Class Waiver

If any part of this Section other than Section 17.8 is found unenforceable, that part will be severed and the remainder will continue in effect.

If the Class Action Waiver in Section 17.8 is found to be unenforceable as to a particular claim or request for relief, then this entire Section 17 is null and void as to that claim or request for relief, and that claim or request will proceed in court under Section 16. Under no circumstances will class, collective, consolidated, or representative arbitration be permitted. Section 17 remains in full force as to all other claims.

17.11 Notices

Send any Notice of Dispute or opt-out notice to:

UnSaid Memories LLC

Attn: Dispute Resolution

270 Trace Colony Park, Ste B

Ridgeland, MS 39157

support@unsaidmemories.com

17.12 Changes to This Section

If we materially amend this Section after you accept these Terms, you may reject the amendment by sending written notice to the address above within 30 days of the amendment’s effective date. If you reject the amendment, the version of this Section in effect when you last accepted these Terms will govern disputes between us. Rejecting an amendment does not affect any other part of these Terms.

18. Changes to These Terms

We may update these Terms at any time. The “Last updated” date above reflects the most recent version. Material changes will be posted on this page, and your continued use of the Site after changes take effect constitutes acceptance. The Terms in effect at the time you place an order govern that order.

19. General Provisions

  • Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
  • No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
  • Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, labor disputes, supply chain disruptions, Fulfillment Partner or carrier failures, utility or internet outages, or government action.
  • Entire agreement. These Terms, together with the policies referenced above, constitute the entire agreement between you and UnSaid Memories regarding the Site and supersede any prior agreements.
  • Electronic communications. By using the Site, you consent to receive communications from us electronically, and you agree that electronic notices, agreements, and disclosures satisfy any legal writing requirement.

20. Contact Us

UnSaid Memories LLC

General support: support@unsaidmemories.com

Orders: orders@unsaidmemories.com

Wholesale & partnerships: sales@unsaidmemories.com